Last updated: 4 August 2026
Privacy Policy
TotalCare Services ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or book our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number when you submit an inquiry or book a service
- Society or property name and address for service delivery
- Payment information processed securely through our payment provider
- Communications you send us via the contact form or email
We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited, through standard server logs.
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and deliver the services you have booked
- Send booking confirmations, reminders, and service updates
- Respond to your inquiries and provide customer support
- Process payments and maintain billing records
- Improve our website and service offerings
- Comply with applicable legal obligations
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering services (such as payment processors), subject to confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of three years for accounting and service history purposes. You may request deletion of your data at any time by contacting us.
5. Cookies
Our website uses essential cookies to enable core functionality such as session management and booking flow. We do not use advertising or tracking cookies. By using our website, you consent to the use of essential cookies.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS. Payment information is processed by our payment provider and is not stored on our servers.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for communications at any time
To exercise any of these rights, please contact us at the details below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: